NDIS registered provider of short-term accommodation
Frequently Asked Questions about Sargood on Collaroy
About Sargood on Collaroy
Opened in March 2017, Sargood on Collaroy is a world-first wellness resort designed from the ground up for people living with spinal cord injuries (SCI), their families and carers to be a place to refresh, learn and connect.
A modern beachside complex, Sargood on Collaroy overlooks Sydney’s pristine Northern Beaches. Spacious and beautifully appointed accommodation features modern amenities and advanced home automation technology to deliver a comfortable and seamless experience for guests.
The aim of the resort is to help people gain the confidence and skills to return to living a full and rewarding life. Our expert clinical team (consisting of Occupational Therapists, Vocational Therapists, Exercise Physiologists and Recreational Therapists), works closely with guests using specialised equipment, techniques and strategies to maximise their ability for independent living, participate in recreation and leisure activities and return to work or study.
Sargood is operated by a team of qualified and dedicated staff who are committed to improving the lives of people with spinal cord injury through tailor-made, care-free and inspiring resort holidays.
Sargood on Collaroy is purpose-built for people of all ages with permanent damage to their spinal cord that is not progressive or palliative. Perfect for family stays, couple retreats, solo travellers or group bookings.
We aim to provide an environment of refreshment and inspiration for guests and their families, while promoting social integration, activity and support. This holistic approach aims to help people living with spinal cord injury to be happier, healthier and prepared to tackle the next big thing in their life. This might involve returning to school, study or work after their injury, maintaining social networks or starting a family. It is a combination of our equipment, our expert clinical knowledge and the overall environment of facilitating change at Sargood on Collaroy that helps us in our ultimate goal — to provide improvement to the lives of those with a spinal cord injury.
Staying at Sargood on Collaroy
A person living with spinal cord injury and their family, friends and/or carer.
In booking a stay at the resort, you acknowledge that:
- You have permanent damage to your spinal cord that is not progressive or palliative.
- Your needs meet the primary purpose of Sargood on Collaroy, and that is to support and promote access and inclusion for people with spinal cord injury.
Please note that:
- Sargood on Collaroy cannot support you if you have significant behaviours of concern or addictions that may affect the quiet enjoyment of other guests.
- Staff at Sargood on Collaroy are trained to support people with traumatic spinal cord injuries. If your care requirements are complex and likely to exceed the staff’s skill set, you might be required to bring your own trained support.
- Sargood on Collaroy is not a medical facility and the staff cannot manage any medical conditions you may have. An ambulance will be called if you require medical attention and that you will be responsible for any costs incurred in transporting you and/or your equipment to and from hospital.
There is no ‘typical stay’. Every guest will have different needs and goals, so the length of every stay will vary. However, we do not offer a permanent resident stay; our maximum length of stay is 28 days.
Guests can come to Sargood on Collaroy at any stage—while in hospital for weekend leave, for short stays or for rest and relaxation once living in the community. If on leave from hospital guests will need to discuss the possibility of staying at Sargood on Collaroy beforehand with their Social Worker.
Specialised equipment and supports are standard room features. They include but are not limited to:
- ceiling hoists
- shower commodes
- electric ergonomic hi/lo beds
- height adjustable kitchen benchtops
- deluxe bathroom with adjustable rails, back rest and shower seat
- the latest in-home automation and adaptive technology.
There is also a large variety of adaptive recreational equipment onsite that can be used at your leisure.
Yes. Children, partners and friends are most welcome to stay at Sargood on Collaroy, subject to availability of rooms. Interconnecting rooms are available if necessary and the spacious rooms can accommodate everyone from solo travellers to families.
Sargood on Collaroy has been purpose built for people living with spinal cord injury. Throughout the design phase a number of access consultants and wheelchair users were engaged to make sure that the building was completely accessible and easy to use. Open spaces, extra wide doors and windows at wheelchair height, recessed door tracks are all key features, designed to make your stay as comfortable and independent as possible.
All rooms and facilities feature the latest in-home automation (iPad activated room controls) and adaptive technology. For example, in each room there is an iPad console for easy control of doors, lights, blinds, windows, air-conditioning, heating, television (LCD TV with Foxtel, digital TV channels & a selection of free movies), intercom and free WiFi.
Yes. The activities, wellness service offerings and courses are constantly changing at Sargood on Collaroy, so guests are encouraged to return regularly to see what new and exciting things are on offer. If you are a participant of the NDIS or icare you may be eligible to receive funding assistance for multiple stays up to 28 days within 12 months depending on your funding arrangements.
Guests and Club Sargood members are able to bring their own support workers onsite to assist with sessions at no extra cost. If a Club Sargood member would like to work onsite with an external therapist (or trainer), please first approach management to gain clearance. NOTE: There will be a small cost to the therapist (currently $20/hour) to come onsite and they must be able to demonstrate registration and insurance. External therapists need to sign in, sign out and pay at Reception. External therapists are not permitted to use the stim component of our Motomed.
Sargood on Collaroy does not have an onsite restaurant, however eating out, ordering in and bring your own options can all easily be arranged.
Eat in: The resort is located near a wide variety of accessible local cafes, restaurants and bars. The iPad in each room contains a link to a website that lists all the local eateries and their accessibility details.
Order in: If you prefer to ‘eat in’, we have a beautiful common kitchen and dining area where guests are welcome to cook and/or eat together. Of course, we also have fully equipped kitchenettes in all rooms.
Bring your own: Alternatively, you may like to bring your own food or purchase some once you are here. There is an accessible IGA across the road and our guest attendants can assist you if required.
You can also organise to have your groceries delivered by ordering through Coles Online. Our guest attendants can unpack your groceries in your room, ready for your arrival.
Please have your groceries delivered to:
Sargood on Collaroy, 1 Brissenden Ave, Collaroy, NSW 2097. Ph: (02) 8597 0600
Yes. You can access Sargood on Collaroy via the front reception on Beach Road or via our car park. Both entrances are accessible.
Our free carpark can be accessed via Birdwood Avenue, Collaroy (the garage is at the very end of the street). If you press the intercom button on the right of the driveway, one of our staff will be ready to buzz you in. There is a lift straight from the carpark up to our Conference Room and Club Sargood on Level 1 and guest rooms on Level 2.
There is also plenty of free street parking along Brissenden Avenue or Beach Road, Collaroy. Our reception entrance is located on Beach Rd (opposite number 49).
Facilities and Activities at Sargood on Collaroy
Guests of Sargood on Collaroy staying on a package can participate in a variety of recreation and leisure activities and wellness services. Guests are also invited to just refresh, relax and enjoy the facility and local environment with family and friends, and even make new friends by getting to know other guests.
All guests staying on a package are invited to choose from activities such as surfing, kayaking, rock climbing, sailing, golf, tennis, fishing and cycling alongside more therapeutic activities including yoga, cooking, ceramics, gardening or even a trip to the local Farmers Markets. These activities build confidence, optimism and a realisation of what is possible for those living with a spinal cord injury.
To use the FES/STIM as a guest of Sargood on Collaroy, you will need to bring your own electrodes (or purchase from us). Use requires supervision from Sargood on Collaroy staff. Our EP will ensure you can use our equipment independently and sign you off.
Club Sargood guests can only use FES/STIM with our EP as part of their one-on-one EP appointment.
Our friendly reception staff will be happy to recommend our preferred wheelchair taxi drivers for any personal transport requirements you have during your stay. The Sargood on Collaroy van is unable to be booked for personal appointments and outings as it is used to transport guests to a variety of recreational activities as part of our group activities program.
Yes. We have three washer/dryers available for guests to use between the hours of 7am-9pm. These are located outside the lift on the basement level. Please see staff for access if you need assistance.
Organising a stay
You have the option to stay with your own attendant care worker or receive assistance from our specialist support team. Specifically trained to work with people with spinal cord injury, our guest attendants can assist with everything from personal care to recreation and leisure, meal preparation and feeding assistance and community access. Please contact firstname.lastname@example.org or phone +61 2 8597 0600 to make a reservation.
Yes, guests are welcome to bring their own attendant carer worker with them. Interconnecting rooms are available on request. (Extra charges apply, however icare may assist with funding in some circumstances). Speak to your icare coordinator in this instance.
Our team of specialist support staff are available to provide qualified guidance, assistance and support throughout your stay include an onsite Registered Nurse, Occupational Therapist, Exercise Physiologist and Recreational Therapist. Please note Sargood on Collaroy is not a medical facility and therefore cannot manage any medical conditions you may have. An ambulance will be called if you require medical attention and you will be responsible for any costs incurred in transporting you and/or your equipment to and from hospital.
Yes. Sargood on Collaroy welcomes guests with quadriplegia requiring ventilation. Our staff however are not trained to operate ventilators so guests must come with their own carers. Please note that oxygen is not available onsite. If oxygen is required it must be brought by the guest. If using an Oxygen Concentrator, please contact us to discuss whether your support requirements are able to be met.
No, Sargood on Collaroy welcomes visitors from all over the world. We have had visitors stay from international destinations including from as far as Norway and Canada.
Yes. Financial assistance for stay at Sargood on Collaroy can be arranged through various avenues depending on your insurance scheme, your level of cover and sometimes, your financial circumstances.
Where funding options are not available through icare or the NDIS, and guests do not have the financial means to fund their own stay, the Sargood Foundation may offer to pay for you to stay at Sargood on Collaroy (Australian residents only).
The Sargood Foundation sponsored stays are made possible through the generosity of the supporters of the Sargood Foundation. Applications for a sponsored stay are assessed on a case by case basis and are based on your financial circumstances and reasons for wanting to stay at Sargood on Collaroy.
Yes. It is a fundamental part of Sargood on Collaroy’s philosophy to provide the chance for people with a spinal injury and their families to have a break – either together or separately. This break also provides the opportunity to acquire new skills, evaluate the latest technology available for assisted living and share experiences and life learning with other guests.
Before confirming your stay, all prospective guests will complete the comprehensive booking form. The information you provide will help us to personalise your stay. From injury level and care needs to daily living equipment, room preferences and activities of interest, your stay will be customised prior to your arrival.
The Sargood Foundation
The Sargood Foundation exists to support Sargood on Collaroy which is Australia’s – and possibly the world’s – first health and wellness resort providing purpose built, accessible accommodation and services for people living with a spinal cord injury.
The Sargood Foundation is a DGR registered charity which works to resource Sargood on Collaroy and help provide people affected by a SCI with the opportunities to live life to the fullest. The Sargood Foundation seeks to directly assist Sargood on Collaroy by:
- Providing funding assistance where possible for guest stays for those in need of financial assistance.
- Donating essential equipment to facilitate support activities and encouraging independent living within the general community.
The Sargood Foundation sponsored stays are made possible through the generosity of the supporters of the Sargood Foundation.
Applications for a sponsored stay are assessed on a case by case basis and are based on your financial circumstances and reasons for wanting to stay at Sargood on Collaroy.
To discuss funding options and assistance please contact email@example.com or phone +61 2 8597 0600.
The Sargood Foundation continues to raise funds to assist those who are unable to fund a stay at Sargood on Collaroy. Fundraising also helps us purchase much needed equipment to broaden the activities and opportunities at our centre. You can make a real impact on someone’s life by supporting the Sargood Foundation. Some of the ways our donors are able to help the Foundation’s work are by:
- Funding a stay for a guest or family in need of assistance
- Supporting visitors to enjoy participation in programs and activities during a stay
- Working with the Foundation to develop essential additional programs for guests and guest groups
- Purchasing much needed equipment for the use of guests during their stay
- Providing employment training and opportunities for those with a spinal cord injury.
Spinal Cord Injury or Trauma – The Facts
Every year, 300 Australians sustain an injury where their spinal cord is damaged. It can happen to anyone. The injury interrupts nerve signals between the brain and body. The physical impact is permanent, life changing and can involve pain and paralysis. More than 50% of spinal cord injuries are from motor vehicle accidents. A further 28 per cent are due to falls. 15–24 year olds are the largest group suffering spinal cord trauma but there is also an increase in injuries to people in their mid-40s.
Paraplegia is paralysis (a varying loss of sensation and movement) in the lower part of the body—the legs and part or all of the trunk. Quadriplegia is paralysis in the arms, legs and most or all of the trunk. Every injury is different and there may be a degree of movement or sensation remaining.
Yes. A key function of Sargood on Collaroy is to also operate as a place of learning for people with a spinal cord injury.
- Occupational Therapy support and services aim to help guests of Sargood on Collaroy to discover equipment, techniques and strategies to maximise their ability for independent participation in everyday activities
- Vocational consultants help guide those who wish to explore returning to work or study
- Clinical nurse educators offer specialist education to guests and staff in all aspects of spinal injury
That varies from person to person and depends on the injuries involved. There are many new life challenges for people with spinal injury. The key components may include:
- Physical rehabilitation
- Dealing with emotional impacts, confidence and self-esteem
- Managing relationships
- Learning to use new technologies and tools
- Developing routines to live independently
- Moving back to an adapted home
- Gaining new skills for working life
- Connecting with the community
- Peer to peer learning
Learning these skills and re-building confidence can be key to moving forward with a rewarding and independent life. Sargood on Collaroy helps people achieve these life goals.
My rights and responsibilities
If less than five (5) clear business days’ notice is given to cancel a reservation, 90% of the total fee must be paid (to a maximum of 5 nights). There is no charge if more notice of cancellation is given.
In the case of a shortened stay or amended dates of bookings, no less than five (5) clear business days’ notice prior to the original arrival date is required, or a one (1) night charge will be incurred.
A guest may change package level without charge if more than five (5) clear business days’ notice is given prior to their date of arrival. Within five (5) clear business days of arrival, a guest may downgrade their package, however a one (1) night fee of the package rate initially booked will be charged. If multiple changes are made to a guest’s package type during their stay (e.g. from Wellness & Support Package to Wellness & High Support Package), a one (1) night fee of the package rate initially booked will be charged per instance a request for change is made. If a guest would like to upgrade to a care package during their stay, Sargood on Collaroy will provide this service only if there is adequate staff availability and a new Service Level Agreement is signed.
Yes, if changes to the supports or their delivery are required, it will be discussed and reviewed. Both parties must agree that any changes to a Service Agreement will be in writing, signed, and dated.
Should either Party wish to end a Service Agreement they must adhere to the cancellation policy. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.
Compliments are welcomed are usually received:
- in person,
- over the telephone,
- in writing,
- as part of our feedback form sent after every stay,
- through the feedback app located at reception
Where formal compliments are received regarding a member of staff or a service from a guest, client or relevant other these should be brought to the attention of the investigating manager.
The investigating manager should personally acknowledge the staff member(s) involved and refer the compliment on as required.
Compliments are shared at staff meetings.
Sargood on Collaroy welcomes complaints; they are considered as valuable feedback for the service to continually improve and develop.
Guests, clients, visitors and their families, advocates and substitute/supported decision-makers have a right to raise complaints regarding the services, and to have their complaints dealt with promptly and in a positive way.
Guests, clients, visitors and their families, advocates and substitute decision-makers who make a complaint are valued and should not fear retribution.
Complaints are welcomed are usually received:
- in person,
- over the telephone,
- in writing,
- as part of our feedback form sent after every stay,
- through the feedback app located at reception
In the first instance we encourage you to speak with the provider of the service, where possible supported from the manager.
Should your matter not be resolved to your satisfaction, please contact the Quality and Risk Manager on 9808 9222 or email firstname.lastname@example.org.
If responses from the Sargood Manager or Royal Rehab are not considered adequate by the complainant, the NDIS Quality and Safeguards Commission can be contacted by calling 1800 035 544 or visiting ndiscommission.gov.au.
Sargood on Collaroy is committed to communicating with all guests using the language, mode of communication and terms that the guest is most likely to understand. Interpreter services are available when requested in the booking form.
With consent we are happy to communicate directly with an advocate, case manager, support coordinator, family member or alike.