Terms & Conditions

The promotor is Sargood on Collaroy ABN 34 000 025 794, 1 Brissenden Avenue, Collaroy NSW Australia, (02) 8597 0600, info@sargoodoncollaroy.com.au. Competition Period: the competition commences at 9:00am AEDT on 15.05.2023 and ends at 5:00pm on 31.05.2023 (competition period). Who can enter the competition: You are eligible to enter the…

Your Contact Details: You must let us know any change in your contact details by sending an email info@sargoodoncollaroy.com.au. If you do not update your contact details when they have changed, notice given by us to the email or other address we have on our records for you will be…

Sargood on Collaroy is committed to safeguarding the privacy of client information and has implemented measures to comply with its obligations under the privacy legislation. We have policies and procedures in place to respect and protect a client’s privacy and dignity; ‘Privacy Dignity and Confidentiality’ and our ‘Code of Conduct’.…

Sargood on Collaroy, from time to time, would like to share our guests’ experiences to show what is possible at Sargood on Collaroy and to encourage others in a similar situation to visit. We would share these images using various media, including but not limited to social media and print,…

22.1 Procedure for receiving compliments Compliments are welcomed are usually received: in person, over the telephone, in writing, as part of our feedback form sent after every stay, through the feedback app located at reception Where formal compliments are received regarding a member of staff or a service from a…

You acknowledge and agree that your participation in any exercise, recreation, leisure, sport or training activity organised by us is an activity which is subject to risks. Risks associated with the use of equipment to access community and other similar equipment (Cycles, X8 4WW PWC, Batec, Smart Drives): Injury from…

For the benefit of guests, neighbours and staff, we have a Code of Conduct to help everyone enjoy their stay. Sargood on Collaroy agrees to: Listen to you and learn about what you want and need and support you to make decisions and choices. Provide the best available supports/services appropriate…

Sargood on Collaroy is committed to communicating with all guests using the language, mode of communication and terms that the guest is most likely to understand. Interpreter services are available when requested in the booking form. With consent we are happy to communicate directly with an advocate, case manager, support…

Sargood on Collaroy acknowledges and respects the role of people who act as an independent advocate for a guest; including families, friends, guardians and financial managers when they take on that role. Sargood on Collaroy actively encourages and supports guests and their families to engage with independent Advocacy Services but…

If a guest would like to participate in the recreation program, they must: Fill in the medical history form which is part of the booking form. This form must be filled out each time a guest stays at Sargood on Collaroy. The form will be reviewed by Sargood clinical staff…