The prices quoted to you based upon the information you have provided and the assessment of your support needs made by the Sargood on Collaroy staff, in consultation with you. All services delivered are specifically designed to meet the needs of the guest or client.
Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (for example GST) where applicable.
3.1 These prices are subject to change if:
- a payment / signed service agreement which is due is not received by the stated due date.
- any details relating to your booking are incorrect or amended, for example your dates of stay, your room type, package type, increased care needs or the number of persons staying under your booking.
- there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Sargood on Collaroy changing the price of your booking.
- If the price of a booking is changed (as per the above 2 points) before your stay, you may elect to pay the new price / sign a new service agreement to confirm your booking, or cancel your booking and receive a full refund, provided that such cancellation is notified within five (5) clear business days of receiving the revised quotation.
3.2 Booking Confirmation
Once a booking has been confirmed and accepted by you, a valid Visa or Master credit or debit card must be provided in case of cancellation where a charge is payable. Your credit/debit card details are retained securely.
You must provide credit card details when you check in (if they are not already on file) and sign the guest registration form.
If you have an outstanding account, Sargood on Collaroy reserves the right to put all future bookings on hold until the account is paid.
3.3 Additional expenses
Your credit card may be used to cover incidental items including but not limited to room keys, telephone charges, security bond or deposit for any breakages or damage incurred during your stay (including the fine for setting off the fire alarm) or cleaning charges in excess of the normal level of cleaning.
In the case where a credit card/debit card cannot be provided please note that if any incidental charges or damages are not paid for, no future stay at Sargood on Collaroy will be permitted until such fees are paid.
3.4 Funder Approval
It is the responsibility of the guest to ensure that any part of their stay for which they are seeking funding, meets the criteria of that funder. The guest is liable for any costs of services provided that the funder will not meet.
3.5 icare (lifetime care/workers care) participants
icare participants are required to provide Sargood on Collaroy with an approval number (RP number) and Service Approval/Purchase Order from their coordinator or case manager as part of the online booking form. No reservations can be processed until this approval has been received. Sargood on Collaroy will be tracking the number of nights against the approved maximum in the Service Approval/Purchase Order.
3.6 NDIS Participants who are NDIA managed
NDIS Participants who are NDIA managed must ensure that any services that are engaged are covered by the NDIS and are included in their plan. Before a reservation can be confirmed, a Service Level Agreement* must be completed. Once the guest signs and returns the Service Level Agreement* to Sargood on Collaroy, a service booking will be made in the MyPlace portal and funds will be secured; at this stage, the booking is confirmed.
3.7 NDIS participants that have a Plan Manager
Plan Managed participants must ensure that any services that are engaged are covered by the NDIS and are included in their plan. Before a reservation can be confirmed, a Service Level Agreement* must be completed. Once the guest signs and returns the Service Level Agreement* to Sargood on Collaroy, the agreement will be sent to their nominated Plan Manager; at this stage, the booking is confirmed. An invoice will be sent on or after the day of departure, to the guest and their Plan Manager to arrange payment. In the event that a Plan Manager refuses to pay the invoice issued, the guest is still liable for any service used.
3.8 NDIS participants that are Self-Managed
Self-managed participants must ensure that any services that are engaged in, are covered by the NDIS and are included in their plan. Before a reservation can be confirmed, a Service Level Agreement* must be completed. Once the guest signs and returns the Service Level Agreement* to Sargood on Collaroy, and a valid Visa or Master credit or debit card is provided (in case of cancellation where a charge is payable), the booking is confirmed. An invoice will be sent on or after the day of departure, to the guest to arrange payment. Payment can also be made by EFTPOS transaction at reception.
*The Booking Request Form at www.sargoodoncollaroy.com.au is our Service Level Agreement.
