2. Making a Booking in the hotel
2.1 Confirmation of Eligibility
Firstly, you will need to confirm your eligibility by acknowledging that you meet the terms of the eligibility criteria appearing on the Sargood on Collaroy booking page i.e. that you have a non- progressive, non-palliative spinal cord injury and that your support needs may be reasonably met at Sargood on Collaroy.
2.2 Booking Form
You must agree to provide all information necessary to assist our staff to establish your support needs during your stay at Sargood on Collaroy. This information will be collected via an online form for each and every stay and held in confidence only for the purpose of ensuring that adequate supports can be made available during your stay.
2.3 Reservation Policy
When you make a booking enquiry, you will be sent an online booking form (clause 2.2). When you return the completed booking form with preferred stay dates and support requirements, the request will be reviewed by our staff. If we can provide accommodation and support, and secure funding for your preferred dates, only then will you be allocated a room in our reservation system. A guest’s care and equipment needs may dictate the room we have to allocate. If a guest’s requested room and/or room type is unavailable for the above reasons, this will be communicated before booking confirmation.
2.4 Minimum stay
During peak periods there are minimum night stays attached to any bookings that fall within periods that fall in the below dates:
• December 20th – January 31st – 5 night minimum
• Long weekends – 2 night minimum
