13.1 Guests and Visitors
Accommodation rooms, once confirmed, are only for use by designated guests and their nominated visitors/carers at the time of booking. By prior arrangement, additional cots or trundle beds may be provided to accommodate children, other family members or friends; this may incur an additional charge. Guest rooms have a maximum number of persons allowed, specific to the size of that room. If more guests arrive than beds allocated or allowed, an additional room must be booked if available. There is an additional fee for this.
Official visitors must report to reception and sign a Visitor/Contractor Register to indicate arrival and departure times.
13.2 Gymnasium
Access to Sargood on Collaroy’s Gymnasium is included in a guest’s stay, and must be prebooked at Reception to ensure supervision is available.
Opening hours:
- 8:00 am – 5:00pm | Monday – Friday
- 10:00 am – 2:00 pm | Saturday and Sunday
- Please note the gymnasium is closed on all Public Holidays.
By accessing the gym, you are doing so at your own risk.
13.3 Recreational equipment
Access to adaptive recreational equipment is included in a guest’s stay. Please see information regarding hiring of equipment and duty to reimburse for damage or loss.
13.4 Other visitors
External Therapists, Case Managers/Coordinators and Suppliers are welcome to see guests onsite; however, we reserve the right to deny entry to any individual or business onto the premise at any time. Sargood on Collaroy have the right to ask to see insurance certificates and appropriate evidence of competency at any time.
All services must be delivered in a guest’s room. Communal spaces at Sargood on Collaroy, including the gym, are not to be used by External Therapists, Case Managers/Coordinators and Suppliers.
No External Therapist can treat/train/support Club Sargood clients onsite at Sargood on Collaroy. Club Sargood clients can bring their own support workers onsite to assist with sessions at no extra cost. All Supports workers and carers must sign in and out at reception when onsite at Sargood on Collaroy.
13.5 Laundry
Free self-use laundry facilities are available onsite for guests to access. A laundry bag is provided in your guest room to assist you in transferring your laundry to the facilities in the basement. Staff are happy to show guests how to use the laundry. Only guests who have booked care and are unable to use the laundry independently, can have staff wash dirty laundry. This service will be provided in pre-booked care hours only.
